Terms of Service

Agreement

By using the Lotus Concierge marketing site, live chat, product demos, or operator tools, you agree to these terms. Paid hotel deployments are also governed by the commercial agreement between Lotus Systems and the hotel.

Service description

Lotus Concierge provides digital guest messaging, staff workflows, and related hospitality automation. Features vary by package (Essential, Professional, Enterprise). We may update features, pricing, and integrations with reasonable notice to active customers.

Demos & sandbox

Demo environments, including sandbox hotels and training dashboards, use sample data. They are provided as-is without uptime guarantees. Do not submit real guest payment card data or highly sensitive personal information in demos unless explicitly agreed in writing.

Payments

Setup fees shown on the marketing site are paid by KHQR to Lotus Systems’ ABA accounts (scan the code on the homepage pricing section). Successful payments are recorded for onboarding. Cancellation and refund terms are in our Cancellation & Refund Policy.

Acceptable use

• Do not attempt to breach, scrape, or overload the service.
• Hotels are responsible for accurate knowledge-base content and lawful use with their guests.
• Automated abuse of chat or staff channels may result in access suspension.

Limitation of liability

To the fullest extent permitted by law, Lotus Systems is not liable for indirect or consequential damages arising from demo use or temporary outages. Liability under paid contracts is capped as stated in the hotel agreement.

Governing law

These terms are governed by the laws of the Kingdom of Cambodia. Disputes shall be resolved in the courts of Siem Reap, unless otherwise agreed in a signed commercial contract.

Contact

Lotus Systems · Siem Reap, Cambodia · [email protected] · See also our Privacy Policy.