Cancellation & Refund Policy

Who this covers

This policy applies to payments collected by Lotus Systems (Siem Reap, Cambodia) for Lotus Concierge hotel software.

How you pay

Setup fees and subscriptions are paid from the pricing section on the homepage by scanning a KHQR with any Cambodian banking app. Funds settle to Lotus Systems’ ABA accounts. Invoices are also emailed from [email protected].

Setup fees

• Setup fees are strictly non-refundable once paid. This fee covers immediate engineering, custom branding, and property onboarding allocation.
• Essential and Professional include 60 days complimentary service after go-live. That window is not billed; cancelling during it does not create a subscription charge.
• Enterprise does not include a complimentary period. The setup fee and the first billing period (monthly or annual) are paid together at checkout and are non-refundable once paid.

Subscriptions

• Plans are billed every 30 days (or annually if you chose annual billing). There is no long-term lock-in.
• Cancel any time before the next billing date by email. Access continues through the period already paid.
• We do not refund a billing period that has already started, except where Cambodian law requires it or we agree in writing.
• If a payment fails, we will remind you and may suspend the service until the invoice is settled.

Failed, duplicate, or unauthorized charges

If you are charged twice, charged the wrong amount, or you did not authorize the payment, contact us within 7 days. We will refund the error to the original account after we confirm the transfer.

How to request a refund or cancel

Email [email protected]. Include the transfer reference or invoice number. Approved refunds are returned to the original account; bank timing depends on the sending bank.

Contact

Lotus Systems · Siem Reap, Cambodia
Email: [email protected]

See also our Privacy Policy and Terms of Service.